Refund Policy

Thank you for shopping with Soaqera. This Refund Policy explains how returns, exchanges, and refunds are handled.

Returns

You may request a return within [X] days of receiving your order, provided the item is unused, undamaged, and in its original packaging. Some items (e.g. final sale, personal care, or hygiene products) may not be eligible for return — this will be noted on the product page.

How to start a return

Contact us at soaqera@gmail.com or +971 058 173 1126 with your order number and reason for return. We will provide instructions once your request is reviewed.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within [X] business days. Original shipping charges [are/are not] refundable — please confirm this with us.

Exchanges

If you'd like to exchange an item for a different size, color, or product, contact us and we'll guide you through the process, subject to availability.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, contact us within [X] days of delivery with photos of the item, and we will arrange a replacement or refund at no extra cost.

Contact us

For any questions about this Refund Policy, reach us at soaqera@gmail.com.

Note: bracketed [X] values are placeholders and should be replaced with your store's actual policy terms before this page is considered final.